Refund Policy

Last Updated: 21/11/2025
Store Name: TALAVERA TALLOW

Thank you for shopping with TALAVERA TALLOW STORE! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.

1. Refund Eligibility

We offer refunds under the following conditions:

  • Unused Products: Products must be in their original, unused condition with all packaging intact.

  • Timeframe: Refund requests must be made within [5] days from the date of delivery.

  • Non-returnable Products: Certain products, such as skincare or makeup items, may not be eligible for refunds due to hygiene and safety reasons. Please check the product description to confirm if it’s returnable.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact Us: Send an email to [your email address] with the subject line "Refund Request". Include the following information:

    • Order number

    • Reason for the return

    • Photos (if applicable) showing the condition of the product

  2. Return Authorization: Once we receive your request, we will review it and issue you a Return Authorization (RA) if applicable.

  3. Return the Product: If your return request is approved, please return the product within [X] days using the instructions provided in your RA. Customers are responsible for the return shipping costs unless the product is damaged or defective.

3. Refund Process

  • Once we receive and inspect the returned product, we will notify you via email regarding the status of your refund.

  • Approved Refunds: If your refund request is approved, we will process the refund to your original payment method. Please note that it may take [4] business days for the refund to reflect in your account.

  • Denied Refunds: If your refund request is denied (for example, if the product is opened or used, or if it exceeds the return window), we will notify you via email with the reason.

4. Damaged or Defective Products

If your product arrives damaged, defective, or not as described, please contact us immediately at [your email address]. We will issue a full refund or exchange for the product. Please include photos of the damaged or defective item with your request.

5. Non-refundable Items

For health and safety reasons, the following items are non-returnable and non-refundable:

  • Opened or used skincare, makeup, or personal care items

  • Gift cards or promotional items

6. Exchanges

If you received a damaged or defective product, you may request an exchange instead of a refund. If you wish to exchange a product for any other reason, please return the original product and place a new order.

7. Shipping Costs

  • Original Shipping Fees: If you are returning an item for a refund, original shipping costs are non-refundable.

  • Return Shipping Fees: Customers are responsible for the cost of return shipping unless the product is defective, damaged, or an error occurred on our part.

8. Late or Missing Refunds

If you haven’t received a refund after [X4] business days, please:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or credit card company to inquire about any pending refunds.

  3. If you’ve done all the above and still haven’t received your refund, please contact us at [your email address].

9. Changes to This Policy

We may update or change our Refund Policy from time to time. Any changes will be posted here, and the updated date will appear at the top of this page. Please review this policy periodically.